Customer Service Department

NAO Asset Management, E.S.G., SGIIC, S.A. provides its clients with a Customer Service Department, created pursuant to Law 35/2003 of 4 November on Collective Investment Institutions, the Regulations of the Commissioners for the Defence of Financial Services Customers approved by Royal Decree 303/2004 of 20 February, and, in particular, Order ECO 734/2004 of 11 March, whose purpose is to handle and resolve queries and complaints. In addition, there is a Customer Defence Regulations available from this page.

To learn more about your rights, we invite you to visit the CNMV’s Investor Corner.

The functions of the Customer Service Department are to handle and resolve clients’ queries and complaints, safeguarding at all times the protection of clients’ rights and interests arising from their relationship with the company, and ensuring that such relationships are conducted at all times in accordance with the principles of good faith, fairness and trust.

The entity’s Customer Service Department is obliged to handle and resolve complaints and claims submitted by its clients within a period of two months from their presentation to the customer service department or, where applicable, the customer ombudsman.

Queries and complaints must be addressed, in the first instance, to the head of the Customer Service Department of NAO Asset Management, E.S.G., SGIIC, S.A.:

In second instance, once the route via the Customer Service Department has been exhausted, you may contact the CNMV’s Investor Service Office:

CNMV INVESTOR SERVICE OFFICE
Edison, 4
28006 MADRID
www.cnmv.es
información@cnmv.es